Meet The Team

We're committed to recommendations that reflect your unique realities and complexities. Our team will put the tools & methodology in place so you can focus on innovating & solving problems, not on solving the challenges of teamwork.

Our Team

Megan Hoelle

President

As President and owner, Megan Hoelle oversees strategic planning, operations, sales, and marketing. She’s passionate about building a company where people at the top of their game provide outstanding service to customers doing extraordinary things. She’s dedicated to ensuring our Atlassian services provide lasting value with tailored solutions that address the unique challenges our customers face.

Before embarking on the journey to build HyperVelocity, Megan helped start Intersections International, a non-profit dedicated to forging common ground in New York City as the Director of Communications. She also led account management in the Los Angeles office of Blue State Digital where she designed and executed community mobilization and fundraising campaigns for clients including Stand up to Cancer, GODIVA, and the University of California San Francisco.

Most memorable customer challenge you solved?

When I worked in advertising, an Australian celebrity fitness personality was trying to launch her brand in the US. We needed to get 500 people to sign up to try her online wellness program for free and we came up with a campaign that ended up getting 1000 people to sign up within the first hour we went live. So many people were excited to have the opportunity to do something to improve their health, and that was really rewarding.

What you love most about Atlassian tools?

I’m addicted to Kanban boards. I’d be lost without them.

Fun fact about you?

I used to perform with an Improv team in NYC.

Favorite candy

Peanut M&M’s

Justin Leader

CEO

Justin Leader provides technical and strategic counsel on DevSecOps tools and Agile processes to some of the largest and most complex organizations, including the US Air Force, Dell, Capital Group, Disney, Electronic Arts, Bank of Canada, and The Home Depot. He leads engineering and service delivery at HyperVelocity and has spoken at Atlassian and Agile events, including at interactive entertainment, finance, and government events.

He earned his Bachelor’s degree at Cornell University and a Masters Degree from Carnegie Mellon University. He values working with a talented team and building long-term customer relationships based on integrity and trusted partnership. Justin is also a father to three young children, a partner to Megan, and is his cat’s second-favorite adult human. 

Favorite software?

Zynga’s Boggle with Friends (previously Scramble with Friends). It has probably the best sound design of any casual game, or any piece of software, ever. Making words is fun, making them with a world-class sound designer behind you is like being a rock star.

Most memorable customer challenge you solved?

How to automate the weekly migration of Jira data between two air-gapped classified networks. It’s awesome, and involves burning a DVD.

Fun fact about you?

I’ve helped Gates McFadden with her laptop.

Favorite candy

Candy.

John Romano

VP of Agile Services

John Romano is an experienced Agile Coach and Scrum Master with a demonstrated history of working in the information technology and gaming industry for over 10 years. He has a passion for helping transform organizations and the people within them. An experienced Agile Coach, John guides executives, leaders, and teams through definition and implementation of business and enterprise agility. SPC certified offering SAFe SM, PO, DevOps, Teams and LPM courses.

Most memorable customer challenge you solved?

Once I took on a very troublesome development team that was high energy but not very productive and using the agile tools and mindset we were able to uncover the real impediments in their work while keeping their culture intact. It wasn’t an easy hurdle and took months to reach fruition but, in the end, the team grew and their output was exponential comparatively.

What you love most about Atlassian tools?

The ability to bring an inventive and orderly process management system to the very chaotic and inefficient business world.

Fun fact about you?

I absolutely adore music and it is my third language, I can communicate to someone via sharing songs.

Favorite candy

Gummies

PJ Maggio

VP of Global Sales

PJ Maggio is responsible for developing and implementing the company sales vision and strategy and is focused on driving global sales and profit growth. PJ is a successful Sales Leader across multiple industries and his background includes working for Motorola, Hilti, Imperial Dade, Aventis Systems, and Fiber Solutions.

PJ is passionate about providing leadership, coaching, and direction to the sales team. He values building and nurturing solid customer relationships, adding value in every customer interaction, excellent cross-functional internal teamwork, and keeping the customer top of mind in everything we do.  He believes in maintaining a fun and positive culture and work environment as it is vital to attracting and keeping top talent, motivating employees, and achieving the company’s growth goals.

PJ earned his Bachelor’s degree at the University of Florida with a primary concentration in Business Management and Marketing.

Most memorable customer challenge you solved?

We were a week or so away from our promised delivery date to a large electronics customer when we encountered a supply-chain production issue. The issue was going to cause us to be a few days late on delivery. When we communicated this delay to the customer, they confirmed that this was going to be a BIG PROBLEM and would cause them to miss a national launch and rollout to their end-users. So, I got all cross-functional team members together and we came up with a recovery plan to get the customer a revised minimum quantity so they could meet their committed launch and rollout date. This plan included my authorization to charter planes and fly directly to their four distribution locations. The result was that the customer had a successful national launch and rollout and appreciated what we did to work through a major issue and make our delivery commitment as promised.

Favorite past job?

My very first job in high school at Wendy’s Hamburgers. I earned enough in the summer to buy a killer stereo system for my car.

One thing you love to do when you’re not working?

There are many things I love to do: spending time with family & friends, traveling, watching college sports, exercising, reading and cooking…well specifically BBQing (brisket, pulled pork, ribs, steak, chicken, burgers, pizza, and more).

Favorite candy?

I don’t really eat candy. But if I do my choice would be Reese’s Peanut Butter Cups!

Katina White

Director of Operations

Katina White has worked in Operations and Customer Services for over 20 years in a range of companies from Fortune 100 to startups.  Having worked with IT companies for the majority of her career, she is able to understand company needs and translate them into actionable initiatives and outcomes.  She possesses an enormous amount of hands-on, practical experience that creates strong customer bonds and skillful, sustainable outcomes. Katina never shies away from a challenge, and her desire for continuous improvement has led to certifications in various applications and technologies.  She has also served in the military as an Army medic, which instilled a deep sense of compassion, discipline, teamwork, and loyalty.

Most memorable customer challenge you solved?

I worked at SprintNextel in the early days of porting telephone numbers Since all of my customers had at least 250 phone lines, the porting process was a nightmare, and customers were always super frustrated. Through trial and error, I figured out a way to do port implementations so that no issues occurred. My process became used throughout the organization, and I won an “Ah Ha” award for creatively using existing processes to make thing better for customers.

Favorite past job?

My favorite “job” was my time in the military. I loved the camaraderie, the discipline it instilled in me, and being pushed to my limits both physically and mentally.

Fun fact about you?

I’m a top photographer on Google Maps, and my photos have over 2.2 million views.

Favorite candy?

I love jelly beans and Mike and Ike’s. I’m a sucker for a hard candy exterior and a sweet chewy filling.

Abe Durrant

Manager, Atlassian Services and Principal Consultant

Abe Durrant joins us most immediately from Atlassian Partner Modus Create, where he was a Principal Consultant and was closely involved in the work that won a Services Award from Atlassian. He’s been in IT and Engineering for 16 years, including time as a programmer, 6 years as an IT Business Analyst, and a time as Scrummaster.

Most memorable customer challenge you solved?

Setting up an Insight integration with Jira Service Management for a Federal entity. It allowed specific users nationwide to enter a ticket, and then allow Jira agents to create Insight objects on the fly and attach one to many to the ticket. This required serious whiteboarding, workflowing, and many dozens of hours of interviewing to document their current process. Working side-by-side with the customer to fully understand their challenges and then helping them overcome those challenges was very rewarding.

Favorite Software?

I’m data-driven and like to pick things apart…and Excel allows me to make comparisons and helps me make decisions both big and small!

Fun fact about you?

I have 4 kids and quite a few animals! 2 German Shepherds, 4 Rabbits, 1 hedgehog, 1 chinchilla!

Favorite candy?

Fun Size Butterfinger – perfect mix of chocolate, peanut butter and crunch!

Andrey Kozynets

Senior Atlassian Engineer

Andrey Kozynets is the kind of engineer everyone wants on their project. He has very wide and deep experience in Atlassian feature development and scripting, with a specialty in complex data migration. During the five years he’s worked with HyperVelocity, Andrey has worked on many of our most complex enterprise clients, including film studios, finance companies, and biotechnology. His optimism and upbeat approach is a pleasure to have on any project.

Most memorable customer challenge you solved?

The biggest challenges i’ve come across lately have been when I’ve had to migrate Jira projects along with some add-on data that cannot be migrated out of the box. So some individual custom code had to be developed for each of those cases. Just recently I had to do this when migrating XRay add-on data along with Test Runs, Test Executions and Test Plans. Its a great feeling to be able to help a customer migrate data they didn’t think they would be able to take.

What you love most about Atlassian tools?

I sometimes see a new customers ask “how can we do X” and they find out that they can do what they wanted, and even more, and it is even more convenient then they thought it would be – this is the “wow” effect. And I love seeing that.

Fun fact about you?

I don’t eat berries :). Most of them.

Favorite candy?

Reese’s Peanut Butter Cups

Anthony Thompson

Enterprise Account Manager

Anthony Thompson has over 7 years of sales experience and brings his knowledge of products and passion to help the customer into every meeting. Anthony has worked in the SaaS tech space as well as the Fleet management tech space over his young professional career. With his positive attitude and growth mindset, he has constantly thrived in customer acquisition and customer retention. Solving customer issues and helping them create a better product is what drives Anthony.

Most memorable customer challenge you solved?

I was going through my lead list on a Monday morning and saw Jiffy Lube Corp in my list. Started off with an initial cold call which I continued weekly for 2-3 months. When they finally allowed me to propose a bid we were way off from what they were looking for. They gave our company one final meeting where we sat down with them and walked through the proposal line by line and custom fit it to their needs. We were awarded the bid largely on the fact that we took the time to custom-build their program based on their needs and not off of a template. This may seem standard in this business, but in the transportation industry most rates are capped and proposals are pretty standard with minor changes. If someone doesn’t fit the business model others generally move on because it is seen as a waste of time. Showing them that I would make adjustments showed I would do a good job with the account management as well.

Favorite past job?

Giving wine tours in Mendoza, Argentina.

One thing you love to do when you’re not working?

I love surfing.

Favorite candy?

Skittles

Caroline Hall

Atlassian Engineer

Caroline Hall is a certified Jira, Jira Service Management, and Confluence Administrator with experience providing solutions for diverse industry organizations, including the Department of Defense and United States Air Force. Specializing in process optimization, she has excellent communication skills and works closely with customers to identify their needs and design improvements. She loves what she does and the people she works with. Above all, Caroline is eager to help and offers strong analytical and organizational skills, including the ability to adapt to a dynamic project environment and handle multiple projects simultaneously to help our customers.

Favorite software?

Fitbit. I’ve been on a fitness journey recently and Fitbit allows me to track my process. Fitbit allows me to see my day-to-day statistics such as calories burned in my workout and how well I slept. I can also challenge my friends right along with me.

Most memorable customer challenge you solved?

A client needed their entire team trained on Jira and Confluence right away and I was able to pull together several hours of training and a workbook for the users to work through and meet their deadline, even though it was last minute. I have a fear of public speaking, so I was able to overcome that challenge for myself as well.

Favorite past job?

Camp Counselor for Easterseals which is a non-profit organization for kids with disabilities.

Favorite candy

Anything sour!

Deepthi Reddy

Atlassian Engineer

Deepthi Reddy started her career as Network Engineer and soon was introduced to the Atlassian toolset.  Before coming to HyperVelocity, she worked for Empyra Software Solutions and KPMG Global Services, in India. She has both customer front-end experience and technical expertise with Jira, Confluence, and Bitbucket. In 2022 she completed her Masters in Computer Engineering.

Favorite Software?

JIRA -Because I always get to learn and explore more.

Most memorable customer challenge you solved?
One of the clients at my previous job was facing issues about selecting drop-down values of a cascaded custom field since the project had more than 100 options. With the help of a script, I could control the set of options that would get displayed based on the choice made in the first drop-down. 

One thing you love to do when you’re not working?

Dance!

Favorite candy?

Ferrero Rocher

Holan Shetlar

Customer Success Manager

Holan Sheltar is PMI PMP and Atlassian Jira Certified experienced Customer Success Manager who is Skilled in Account Management, Program and Product Management, and the Atlassian Tool Suite. Holan’s vast history includes experiences at Tele-Communications Companies (Sprint, T-Mobile) and the United States Army Department Contracting (Booz Allen Hamilton and L-3 Communications). Holan seeks to develop a positive customer experience and fosters relationships between all stakeholders. 

Favorite Software?

iOS reminders. I like to utilize the smart list features based on rolling dates, tags, or location.

Favorite past job?

Radio Personality for Top 40 and public radio stations.

Fun fact about you?

I spent most of my childhood living in Germany.

Favorite candy?

Crispy M&Ms

Kate Secor

Senior Technical Project Manager

Kate Secor comes to HyperVelocity Consulting with over a decade of experience managing projects and using Atlassian products in industries ranging from government consulting to video game development. She has helped teams implement Agile practices and improve their productivity while respecting engineers’ needs for lightweight, simple processes that don’t weigh down day-to-day operations. Kate supports honest, blame-free communications as the best way to identify and address issues in team operations. 

Most memorable customer challenge you solved?
One of my projects had a consistent habit of not being able to define their releases, which was really frustrating for the customer. I worked with the customer and the team to help introduce increment planning and feature specifications to help bridge the communications gap. The team really picked it up and ran with it, and the customer was really pleased by being able to know what was (and wasn’t) in each release and why.

Favorite past job?
My first project management job! It was at a small video game company and really taught me a lot about how to work with engineers and customers.

Fun fact about you?
I was once interviewed on the nightly news about a new release of Dungeons and Dragons.

Favorite candy?
Cadbury’s Milk Chocolate – but the ones from Europe.

Kevin Laster

Senior Technical Project Manager

Kevin Laster is a Senior Technical Project Manager Kevin comes to us after eight years at IGT, a giant in gaming with 10,000+ employees, where he spent time both in software development and project management.

The two main passions that define him are a drive for business process excellence and a love for the exciting world of electronic instrument technology. He finds fulfillment in explaining technical concepts and showing parallels between industries and the lessons we can learn from them.

He graduated from the University of Nevada, Reno with a Bachelor’s degree in Computer Engineering in 2012 and a Master’s degree in Business Administration in 2022. During that time he has been a part of several high-performing teams, owned a recording studio, and has had two children. 

Favorite software?

GIMP: GNU Image Manipulation Program, essentially the open-source version of Photoshop. The ability to doodle and create art with zero expectations is truly freeing and allows for a creative outlet.

What do you love most about the Atlassian tools?

The ability of total customization to allow direct, clear communication, as well as the ability to gather relevant information and metrics that matter from an ocean of potential data points.

One thing you love to do when you’re not working?

Be outside with my family, running, biking, and making musical noise.

Favorite candy?

Peanut M&Ms

Kirk Shultz

Atlassian Engineer

Kirk Shultz is an experienced Jira and Confluence Administrator. Most of his professional career has been working in government organizations to include the Department of Defense and the U.S. Air Force. Kirk specializes in workflow development and Jira project development for medium and large teams. Having spent time as an enlisted member of the Air Force, he has developed excellent leadership and communication skills that he uses to benefit his clients.

Favorite software?

Excel. I know, weird right? Who likes a spreadsheet software? For me I use it to stay organized, budget my work time efficiently, do my finances, calculate overall expenses to vacations and just have fun learning new formulas!

Most memorable customer challenge you solved?

The Director of a company I used to work for had VOIP and audio issues a half hour before a major conference call. It was the most rushed I’ve ever seen the teams. Myself, a colleague and two others from the broadcast team made a mad-dash to his office and got the issue fixed within 20 minutes. For our efforts, we got awarded our company’s Visionary Award for Services to the Director!

One thing you love to do when you’re not working?

Cooking! I absolutely love to cook for my family and friends. If I’m not finding new recipes from cooking shows or YouTube videos, I’m testing my own out or improving on ones I’ve already made myself.

Favorite candy?

Skittles

Matt Norris

Atlassian Engineer

Matt Norris has spent most of his career with the Department of Defense. He has held different roles that have ranged from technician to manager and throughout these roles has learned different skill sets. Matt uses the skills he has learned from his various roles to find the best possible solutions for the clients he works with.

Favorite software?

Moises. This software removes instruments from already recorded songs so you can learn the guitar, bass, or even drum parts. As a musician, this has come in handy when I needed to learn a song. The app even removes vocal tracks so you can sing along!

Most memorable customer challenge you solved?

Back when I was running a help desk, I was working with a customer whose C drive was full and they did not understand why. They were venting and very upset. When I looked at their computer and saw that the C drive was in the red I cleared the temporary files on the computer and freed up a lot of space.  The next day the customer came back with a whole pizza for me to say thank you. It just goes to show knowing how to do something such as deleting temporary files can make a person’s day!

Fun fact about you?

I am very good at making cookies! I am not sure what I do differently to make them but anytime I make cookies they always come out fantastic.

Favorite candy?

Chocolate Covered Pretzels

Megan Henderson

Operations Specialist

Megan specializes in customer service and accounting with over 10 years of experience working with customers, clients and professional teams in a variety of industries such as construction, retail, hospitality, family services, and education. Her breadth of experience allows her to find creative ways to help meet the unique needs of her customers and to support her surrounding teams and departments. She puts developing strong customer and professional relationships at the forefront of her daily work and enjoys finding administrative processes that encourage efficiency and positive collaboration. She has a knack for managing the details while keeping the broader goals of her team at the basis of her work.

Favorite software?

Excel, because it has such a wide application of uses and can be so powerful in working with data.

Most memorable customer challenge solved?

When I started my first accounting role with a construction company, our Contracts Manager noticed we were operating at a loss on one of our large contract jobs. She asked me to investigate. At the time I had very limited experience working with contacts, so I just started going through our documents and looking at our expenses and our progress billings up to date. I noticed we had been majorly over-billed by one of our vendors, and that we had also done some extra work that we had not documented as billable change orders. I was able to get the change orders signed off on by the general contractor so that we could bill them. And after three months of persistent back and forth with the vendor, I was finally able to get a large refund back from them. Overall I was able to make back around $70K on the project that otherwise would have been missed.

Fun fact about you?

I write and eat left-handed, but do almost everything else right-handed.

Favorite candy?

Home-baked cookies 🙂

Michael Adelson

Senior Enterprise Account Manager

Michael Adelson assists customers with license procurement and discounted Atlassian licensing. He focuses on making sure that clients have all the products that they need and understand their purchasing options while maintaining their budgets. He also creates customized Atlassian services offerings that allows customers to to get the most out of their investment in the Atlassian stack. Michael strives to create a wonderful customer experience with quick response times and thoughtful input.

Before joining HyperVelocity, Michael ran sales and marketing for a small internet service provider on the eastern shore of Maryland. Michael provided high-speed internet to thousands of customers who had previously had access to only satellite or ADSL. Michael values getting customers what they need to be successful.

Favorite software?

Slack is my favorite professional software because it integrates so well with other tools that I use like zoom and google calendar.

Most memorable customer challenge you solved?

Being able to provide someone internet who had previously had none, they sent me a bushel of crabs to express their gratitude.

Fun fact about you?

I have built multiple computers.

Favorite candy?

The Haribo Peaches are my favorite! They bring back childhood memories of eating them with my dad and my sister.

Steve Farmer

Enterprise Agile Coach

Steve Farmer is a versatile Agile Coach, with over 10 years of experience in both small startups and large enterprises. He is passionate about creating focused portfolio solutions that empower delivery teams and provide clarity to stakeholders.  

In his spare time, Steve runs a nonprofit solving humanitarian and environmental challenges through technology. He travels the world whenever he gets the chance and is fluent in four languages.

What do you love most about Atlassian tools?

I love how easy Jira makes it for Scrum Teams to see the progress of their epics, with clean progress bars available – zero clicks required.

One thing you love to do when you’re not working?

In my spare time, I run Terrabyte, a nonprofit that leverages technology to solve humanitarian challenges. I also write and direct independent Steampunk Fantasy films – Think Lord of the Rings or Game of Thrones, with an ever-so-slightly smaller budget.

Fun fact about you?

I’m boss-level at Sudoku and 2048. If you’re ever kidnapped, and you’ll only be freed if you can complete a Master level Sudoku challenge in under ten minutes or get a 16384 tile in 2048, call me. I’ve been training my whole life for this.

Favorite candy?

I’m a sucker for chocolate right now, I’ll eat an entire tablet in just one sitting. It’s how I keep a balanced diet.

Tim Howard

Senior Atlassian Engineer

Tim Howard is an experienced engineer with a demonstrated history of working in a variety of industries. Before coming to HyperVelocity Tim administered the Atlassian Suite for Enterprise Holdings and was a System Engineer for Spectrum. An expert in the administration of the Atlassian suite of tools, particularly Jira, Tim is also skilled in Python (Programming Language), Linux System Administration, Bash, and Domain Name System (DNS). Tim enjoyed creating bespoke Atlassian customizations that bring to life the business improvements his customers have only previously imagined. 

Favorite software?

Python.  The amount of things you can do with a little knowledge is amazing.  You are able to solve complex problems with just a few lines of code.

Most memorable customer challenge solved?

My most memorable customer challenge was solving intermittent authentication timeouts with the Atlassian tools & Active Directory. Sometimes users would receive a page timeout when attempting to authenticate for enhanced permissions. The internal AD team did not see any issues, the hosting provider saw no issues with the network or hosts, the internal networking team saw valid traffic. After some head-scratching and looking deeper, the internal networking team began to see the VPN tunnel between the hosting provider and internal network become disconnected and reconnected multiple times. This caused the session to terminate and authentication to timeout. Being able to look at the whole picture, engage the right teams, and coordinate communication, testing and the results was something that I am still amazed was able to be done in a timely manner with minimal impact to the userbase.

One thing you love to do when you’re not working?

I really enjoy playing escape rooms with my family. We have escaped almost 100% of those we have played.

Favorite candy?

Jelly Beans

Join the team!

Where we are

Our Team of Engineers and Coaches are located all over the world

Offices

LOS ANGELES, CA
555 W. 5th St. 35th Floor

AUSTIN, TX
600 Congress Ave

CHICAGO, IL
330 N. Wabash, Fl .23

WASHINGTON, DC
1875 K St NW

PORTLAND, OR
920 SW 6th Ave

Chicago, IL
125 S Clark St

Charlotte, NC
128 S Tyron St

San Antonio, TX
110 E Houston St

Tampa, FL
501 E Kennedy Blvd

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“We are seeing major benefits from our Agile transformation and the 6 scrum teams are really defining a new paradigm for how we work.”

- PMO, Dashlane

“Everybody was happy with the work and value of HyperVelocity's participation and deliverables. They trained us on everything we needed to know, always answered our questions quickly, and got the job done. They obviously know their stuff!”

- Scott Kruger, Program Manager, Global InfoTek

HyperVelocity Customers